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  • Shop
    • BEST SELLERS
    • BRIDAL
      • Engagement Rings
      • Wedding Bands For Her
      • Wedding Bands For Him
    • FINE JEWELLERY
      • Earrings
      • Rings
      • Necklaces
      • Bracelets
      • Men
      • Kids
    • Bespoke Pieces
    • GIFT GUIDES
      • Under $1000
      • For Her
      • For Him
  • Services
  • About
  • CUSTOM INQUIRIES

Warranty

We stand behind the quality of our pieces. Due to the delicate handmade craftsmanship, all Direct Diamonds & Gold jewellery is guaranteed on defects in material and workmanship for a period of 60 days from delivery. 

This warranty includes any quality issues that arise from a manufacturing defect, including: loose diamonds or loose prongs, missing pavé stones, broken clasps and/or broken soft chain. Normal wear and tear, improper care, or damage resulting from misuse will void this warranty, including but not limited to: scratches, dents, stretched or kinked chains, misshapen bands, or cracked stones. Lost or stolen pieces are also not covered by this warranty. All repairs require approval and will be assessed on a case-by-case basis.

To request a repair, please contact us at sales@directdiamonds.ca or by calling 905-451-7121 during office hours Tuesday to Saturday 11am to 6pm, with the name on your order, order number, product description (size/metal colour), along with the repair needed.

Please kindly note that any work performed on our pieces by anyone outside of Direct Diamonds & Gold will void this warranty.

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    © 2021 Direct Diamonds, All Rights Reserved

    A: Seestrasse 21, Zurich, CH

    T: +417 17 4178 88

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